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How does MyLeonisa work?

My Leonisa is a subscription service designed with you in mind. Take the quiz to tell us about your preferences. We’ll send you 1 piece every month, hand-selected for quality, according to your size and style selections. The plan costs $19.99 a month and includes styles that retail from $25+

Return policy

We want you to have the best possible experience with MyLeonisa, so if there's any problem with your order, we'd like to make it right. When you receive your order, let us know of any type of inconvenience by contacting myleonisa@leonisa.com or calling 1-800-657-9107. Get in touch with us within 20 days so that we can make sure next month's order is perfect.

Can I personalize my order?

Every package is selected according to your preferences and monthly reviews. You can change your preferences as many times as you'd like by notifying us up to 20 days after you've received your order. Contact myleonisa@leonisa.com or call us at 1-800-657-9107.


Your Account and Membership

 

How do I create or update my account information?

To create an account, please register with an email address, username, password, billing and shipping addresses. If you already have an account and wish to update your information, click here to log in.

I forgot my password. How can I retrieve it?

If you forgot your password, please click on "Forgot your password?" here, fill in your information, and we will send you an email with instructions to set a new password.

How do I skip a month or make other changes to my membership?

To skip a month or make other changes, email myleonisa@leonisa.com or call our toll-free Customer Service line at 1-800-657-9107.

How do I cancel my MyLeonisa membership?

To cancel your membership to the MyLeonisa subscription service, email myleonisa@leonisa.com or call our toll-free Customer Service line at 1-800-657-9107.


Payment and Orders

 

Can I place an order or make an exchange over the phone?

Yes. Please call us at 1-800-657-9107 and we will gladly take your exchange or order information.

What payment options do you offer online?

Credit Cards: Visa, MasterCard, American Express.

How do I use a coupon code?

Please enter the coupon code on the checkout screen before you click CHECKOUT. The discount or promotion will be reflected in your order.


Shipping and Returns

 

How do I return or exchange an item?

Please click here to review our Delivery and Returns Policy.


Order Status

 

How do I track the status of my order?

After you place your order, you will immediately receive an email with a detailed summary. Once your order has been shipped, we will send you another email with your tracking number.